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Customer Care

   At Harmone, we are dedicated to providing an exceptional customer experience. Our Customer Care Policy outlines our commitment to ensuring your satisfaction with our products and services. Harmone strives to provide accurate and complete product descriptions, but we do not warrant that the content is error-free. Variations in products may occur, and customers should be aware that items may not be identical to those seen on the site. Prices and promotions are subject to change, and availability is confirmed only upon order placement.

 

COMMUNICATION:

    We value open and transparent communication. Our customer service team is here to assist you with any inquiries, concerns, or feedback you may have. Feel free to contact us through our designated channels, including email at harmone.shop@gmail.com or our online contact form.

 

RESPONSE TIME:

    We strive to respond to all customer inquiries within 24 hours during regular business days. If you contact us outside of our operating hours, we will get back to you as soon as possible on the next business day.

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 ORDER ASSISTANCE:

    Whether you have questions about a product, need help with the ordering process, or want to track your shipment, our customer service team is ready to assist. We aim to provide clear and concise information to ensure a smooth and enjoyable shopping experience.

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FEEDBACK AND REVIEWS:

    We appreciate your feedback and encourage you to share your thoughts on our products and services. Your input helps us improve and grow. You can leave reviews on our website or contact us directly with your comments.

Privacy & Safety

Welcome to Harmone. By making a purchase on our website, you agree to the following terms and conditions. Please read them carefully.

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RETURNS AND EXCHANGES:

    If you are unsatisfied with your purchase, please refer to our Return and Exchange Policy for detailed instructions. Our team is committed to making this process as straightforward as possible.

 

PRODUCT INFORMATION:

    For detailed information about our products, including sizing, materials, and care instructions, please refer to the product descriptions on our website. If you have additional questions, feel free to reach out to our customer service team.

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PURCHASES:

    All purchases are subject to shipping fees and state sales tax. Harmone does not tolerate discrimination based on identity or appearance, and aggressive behavior or language will not be tolerated.

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PAYMENT:

    We accept electronic payments via our website, www.harmone.shop. Payment methods accepted are listed on our website and during the checkout process. For further questions, please contact us.

 

DISCLAIMER:

    Harmone is not responsible for any loss of products after shipping. The risk of loss and title for items purchased on our site is transferred to you upon delivery by the carrier. Please ensure the accuracy of your shipping address, and contact us via email if you have any questions.

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SHIPPING TIMES:

  • Standard Shipping: 3-5 days plus an additional 1-4 days for processing.

  • Standard Shipping for Customized Products: 3-5 days plus an additional 3-5 days for processing.

 

RETURNS:

If you are unsatisfied with your purchase, you may return it according to our return policy.

For any inquiries or concerns, please contact us via email.

Thank you for choosing Harmone.

Payment Methods

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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